Hermida Enterprise Solutions builds and operates tailored platforms and managed services across identity, data, and administrative tooling for clients of all sizes. Legacy products HTUSA+, Omega V3, and Fintra+ have been decommissioned. If you need migration assistance or data export, please contact support.
Go to Create Account and follow the steps to register. You'll receive an email for verification before accessing the dashboard.
No, account creation does not require payment. You'll only pay when requesting or activating a service plan.
Current plans include Starter, Pro, Full Ownership, and XYZ. Visit the plans page for details and pricing.
Visit our Plans Overview for a full comparison of features, benefits, and pricing.
Absolutely. All plans can be upgraded or expanded through your dashboard or by contacting support.
Navigate to Request a Service and choose the desired plan. Once submitted, our team will review and approve based on capacity.
Go to Login, click “Forgot Password,” and follow the instructions. If you have issues, email us at support@myhtusa.com.
Email support@myhtusa.com or use the dashboard messaging feature. Response times follow your plan’s SLA—see the Plans page for details.
We use encrypted transport (HTTPS/TLS), access controls, least‑privilege service accounts, and audit logging across environments. Production access is restricted and actions are recorded. Need a DPA or SOC report? Contact Support.
Yes. We recommend enabling multi‑factor authentication wherever your identity provider supports it. If you’d like us to enforce IP allow‑lists or SSO for your team, reach out and we’ll configure it for your plan.
We deploy to reputable cloud regions with CDN/WAF in front. If you have data‑residency requirements, we can scope regional hosting under Full Ownership or XYZ.
Your onboarding email includes the exact A/CNAME targets to use. Update DNS at your registrar, then let us know so we can verify and issue certificates.
We manage SSL automatically. If you’re on Cloudflare, we’ll configure proxy, caching rules, and security settings for you.
We’ll set a primary hostname (e.g., example.com) and 301 redirect alternates (www → root or vice versa) for consistent SEO and analytics.
We can provision your inboxes and forwarders. You’ll receive IMAP/SMTP details during onboarding. Need a new address? Open a ticket from your dashboard.
We’ll provide DNS records to authenticate mail from your domain. Add the SPF include, publish the DKIM key we generate, and set a DMARC policy that fits your risk tolerance.
Low inbox placement? Start with SPF/DKIM/DMARC, verify sending IP reputation, keep lists clean, and avoid link‑shorteners. We can review headers and advise.
Send us your GA4 Measurement ID and we’ll wire it through your site template, with IP anonymization as needed.
We ensure title/meta tags, sitemap.xml, robots.txt, canonical URLs, alt text, and clean heading structure. Ask for an on‑page audit if needed.
We track LCP, CLS, and INP using RUM and lab tools. If metrics slip, we’ll suggest optimizations (image formats, caching, critical CSS) and ship fixes in Pro.
We can route form submissions to email, Slack, or a webhook endpoint. Tell us the destination and format you prefer.
Need to push events to another system? We’ll post JSON payloads to your URL with a shared secret header for verification.
For simple payments, we can add Stripe‑hosted checkout links. Full carts or subscriptions can be scoped under Pro/XYZ.
We keep regular backups of your content and configs. If you need a restore, open a ticket with the approximate time you want to roll back to.
Request a full export (assets + database + configuration). We’ll package it securely and provide a download link.
In the unlikely event of an outage, we prioritize recovery of DNS, SSL, and core pages first, followed by dynamic features. We can share plan‑specific RTO/RPO on request.
Send edits via ticket or share a doc with tracked changes. For Pro/XYZ we can enable a lightweight CMS for self‑serve updates.
Provide originals; we handle resizing, WebP/AVIF, lazy‑loading, and responsive srcsets to keep pages fast.
We prepare changes on staging, share a preview URL, and ship to production after your approval.
We can localize static content with i18n keys and region‑aware routing. Provide translations or ask for vendor recommendations.
We implement your brand palette and type ramp. Provide HEX/RGB and font licenses; we handle contrast and scaling.
Buttons, forms, alerts, and cards follow an accessible style guide with focus and error states.
We support prefers-color-scheme and custom toggles on request.
We generate a full favicon set and Open Graph/Twitter images so links look great when shared.
We ship sensible defaults for static assets and pages; purge on deploy; and can add custom bypass rules.
Assets are hashed (e.g., app.abc123.css) so updates propagate without stale files.
We serve responsive images with width descriptors and modern formats.
We can add resource hints for fonts, hero images, and next‑page prefetching.
Color contrast, alt text, labels, landmarks, and focus order are part of our baseline.
Interactive controls have visible focus and ARIA attributes where appropriate.
We can provide a DPA, cookie banner, and data request workflows.
We support opt‑in/opt‑out modes with region detection.
Keys are scoped and rotated on request; store them server‑side or in a secrets manager—never in client JS.
Default limits protect stability; we can raise for trusted workloads.
We retry with exponential backoff and include a signature header for verification.
We can expose a sandbox endpoint and tokens for integration testing.
Changes are prepared on staging with a preview URL; after approval, we deploy to production during a low‑traffic window.
We schedule windows for impactful updates; urgent fixes can go live immediately with a rollback plan.
Previous releases are kept for quick rollback; backups cover data changes.
We can publish release notes to your dashboard or email list.
Visit the status page (if enabled) or contact support for incident updates.
Opt in to email/SMS notifications for maintenance and incidents.
SEV1: outage, SEV2: degraded, SEV3: minor; we’ll confirm ETA and remediation steps.
We document cause, impact, and prevention actions and can share a summary on request.
Allow up to 24–48h for TTL; verify nameservers and record types; we can check from multiple regions.
Ensure DNS points correctly and ports 80/443 are reachable; we can force re‑issue.
Check SPF/DKIM/DMARC, spam folders, and sending domain reputation; send us the raw headers.
Report the URL and referrer; we’ll audit redirects and fix quickly.
We can share short tutorials for common tasks (publishing, media, forms). Ask to enable in your dashboard.
Get your logo pack, color tokens, and type specs in one zip.
Writing style, tone, and SEO tips to keep content consistent.
What we need to resolve issues quickly (URLs, screenshots, steps to reproduce).
Our standard terms govern use of the service; custom MSAs available for Full Ownership/XYZ.
We prohibit abusive, unlawful, or harmful content; see AUP for details.
Request a DPA for GDPR; we’re a processor where applicable.
Report vulnerabilities to security@yourdomain; we support encrypted mail on request.
These products have been formally decommissioned and are no longer offered. Existing customers can request migration help, exports, or replacement recommendations by contacting support@myhtusa.com.
Currently, all billing-related requests must be submitted to support@myhtusa.com. We’ll assist with plan upgrades, billing changes, and invoicing support.
Yes. You will receive a digital invoice after service approval or plan change. For a copy, contact our billing department or visit your dashboard if the feature is enabled.
We currently support all major credit/debit cards. ACH, PayPal, and custom billing agreements are available for Full Ownership clients upon request.
Yes. Subscriptions can be canceled anytime with 30‑day notice. Your data will be retained for 14 days post‑cancellation unless otherwise requested.